Courtney began her mortgage career in 2007, quickly advancing from learning the basics to playing a key role in operations. Early on, she distinguished herself as a processor by helping design and implement a workflow that dramatically shortened turn times—laying the foundation for her passion in building efficiency and strong operational systems. With a focus on best practices, culture, and continuous improvement, Courtney has led the development of high-performing operations teams centered on one goal: closing loans quickly and accurately, while delivering exceptional customer service. Her leadership style emphasizes growth—for the team, the company, and the individuals within it.